Returns & Refunds Policy

Hassle-free returns and refunds for your peace of mind

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Easy Returns Process

We want you to be completely satisfied with your purchase from Yarn Studio LLC. If for any reason you're not happy with your order, we offer a straightforward 30-day return policy.

30-Day Returns

Return within 30 days of delivery

Easy Process

Simple return procedure

Full Refunds

Complete refund for eligible items

Quick Processing

Refunds processed within 30 days

How to Initiate a Return

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail: contact@goldenyarnstudio.com

Return Process Steps:

  1. Contact our customer service team via email to initiate your return request
  2. Receive a return authorization number and shipping instructions
  3. Package the item securely in its original packaging if possible
  4. Ship the item to the address provided by our customer service team
  5. Once we receive and inspect the returned item, we'll process your refund

Refund Processing

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Refund Timeline:

  • Return Received: We'll inspect your item within 2-3 business days
  • Refund Initiated: Processed within 24 hours of inspection
  • Refund Complete: 5-10 business days to appear in your account (varies by payment method)

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

Eligibility Requirements:

  • The goods were purchased in the last 30 days
  • The goods are in the original packaging
  • The goods are unused and in the same condition as received
  • All tags and labels are attached
  • No signs of wear, damage, or alteration

Non-Returnable Items

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
  • Final sale items marked as "Non-Returnable"
  • Gift cards and promotional items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

Important Shipping Information:

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please return items to:

Yarn Studio LLC
Returns Department
1012 Marquez Place Ste. 106-B
Santa Fe, NM 87505
United States

Gift Returns

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

If the goods were marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.

Exchanges

If you need to exchange an item for a different size or color, please follow our return process and place a new order for the desired item. This ensures you get the item you want quickly while we process your return.

Exchanges are subject to product availability. If the item you want is out of stock, we'll process a refund instead.

Damaged or Incorrect Items

If you receive a damaged item or the wrong item, please contact us immediately at contact@goldenyarnstudio.com. We'll arrange for a replacement or refund at no additional cost to you.

Please include photos of the damage or the incorrect item in your email to help us resolve the issue quickly.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail:

Email: contact@goldenyarnstudio.com

Phone: (505) 555-0123

Website: www.goldenyarnstudio.com

Address: 1012 Marquez Place Ste. 106-B Santa Fe, NM 87505

Business Hours: Monday - Friday, 9 AM - 5 PM (Mountain Time)

This Returns & Refunds Policy was last updated on December 2024.